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Have a fraud or environmental complaint?

“Kinks” in the city attorney’s office

Gerry Braun: “Our receptionists should understand where to direct callers."
Gerry Braun: “Our receptionists should understand where to direct callers."

If you call the city attorney’s hotline, 619-533-5600, a recorded message tells you that if you have an environmental complaint, call Nuisance Abatement. Huh? If you have a consumer fraud complaint, you are told to call the Civil Litigation Division. Civil? Suppose your complaint is over a criminal matter? The city attorney’s office handles some misdemeanor criminal matters.

On March 21, the city attorney’s office abolished the Consumer and Environmental Protection Unit with little if any media coverage. At the time, the office heralded the civil lawsuit against Experian Data Corporation for selling confidential information about consumers. The office put out a news release that the Affirmative Civil Enforcement Unit (Called “ACE”) was being created to prosecute civil crimes against consumers and polluters. That news release made no mention of the killing of the old Consumer and Environmental Protection Unit. There was a press conference, but the matter of abolishing the old unit apparently did not come up.

Thus, confusion reigned. People calling with consumer fraud and environmental complaints got shifted around by operators. Bill Newsome, who was the head deputy city attorney in the Consumer and Environmental Protection Unit from 1985 to 2000, called with a consumer complaiint. “I was transferred about five or six times,” he says. Several operators knew nothing about “ACE.” He finally got to a deputy city attorney in the office who conceded he was confused, too.

“Our receptionists should understand where to direct callers, but there are always kinks to work out,” says Gerry Braun, chief of staff in the office. “We are designing new website pages to help direct the public to the units that will handle their issues."

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Gerry Braun: “Our receptionists should understand where to direct callers."
Gerry Braun: “Our receptionists should understand where to direct callers."

If you call the city attorney’s hotline, 619-533-5600, a recorded message tells you that if you have an environmental complaint, call Nuisance Abatement. Huh? If you have a consumer fraud complaint, you are told to call the Civil Litigation Division. Civil? Suppose your complaint is over a criminal matter? The city attorney’s office handles some misdemeanor criminal matters.

On March 21, the city attorney’s office abolished the Consumer and Environmental Protection Unit with little if any media coverage. At the time, the office heralded the civil lawsuit against Experian Data Corporation for selling confidential information about consumers. The office put out a news release that the Affirmative Civil Enforcement Unit (Called “ACE”) was being created to prosecute civil crimes against consumers and polluters. That news release made no mention of the killing of the old Consumer and Environmental Protection Unit. There was a press conference, but the matter of abolishing the old unit apparently did not come up.

Thus, confusion reigned. People calling with consumer fraud and environmental complaints got shifted around by operators. Bill Newsome, who was the head deputy city attorney in the Consumer and Environmental Protection Unit from 1985 to 2000, called with a consumer complaiint. “I was transferred about five or six times,” he says. Several operators knew nothing about “ACE.” He finally got to a deputy city attorney in the office who conceded he was confused, too.

“Our receptionists should understand where to direct callers, but there are always kinks to work out,” says Gerry Braun, chief of staff in the office. “We are designing new website pages to help direct the public to the units that will handle their issues."

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Comments
6

Sure, Brauny—and the check is in the mail...

July 12, 2018

Cassander: Such sarcasm. Best, Don Bauder

July 12, 2018

Only where merited. Can anyone cite anything nontrivial Brauny has ever said that turned out to be true?

In this case, I'll wager "the units that will handle their issues" will be sure to keep from making a difference, lest they be eliminated the same as ACE.

July 12, 2018

Cassander: So you are predicting ACE's demise? It just opened for business. Best,Don Bauder

July 13, 2018

Anyone really surprised here? It's the same sort of buck passing and confusion that has been everyday procedure at City Hall since the 70's (and maybe longer, but that's before my time.) In the 70's the city attorney, and I think the DA too, set up consumer fraud departments in the aftermath of the Nader and other disclosures. There was a particular female attorney in the city operation, one who had a subsequent career as a judge, who was known as a real attack dog. (I mean that as a compliment.) One repeat offender who operated a string of appliance stores was actually jailed after a long string of consumer frauds.

After Prop 13 passed in '78, the cost cutting in local government resulted in much less emphasis on consumer abuses, and I was not aware if any of those things ever got attention afterward. Apparently that was still alive and kicking until now. But the city can make up many ways to stiff the voters. This all suggests that the current city attorney, whatever she does, would like to see that sort of mundane complaining go away. When will the city ever gets its act together?

July 12, 2018

Visduh: I got the impression reporting this story that the city attorney feel that there are more bucks to be recovered in civil suits such as the one against Experian. The city attorney's office can only pursue misdemeanors, and judges may not give them the attention they deserve. And they don't pay. off. Best, Don Bauder

July 12, 2018

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4S Ranch Allied Gardens Alpine Baja Balboa Park Bankers Hill Barrio Logan Bay Ho Bay Park Black Mountain Ranch Blossom Valley Bonita Bonsall Borrego Springs Boulevard Campo Cardiff-by-the-Sea Carlsbad Carmel Mountain Carmel Valley Chollas View Chula Vista City College City Heights Clairemont College Area Coronado CSU San Marcos Cuyamaca College Del Cerro Del Mar Descanso Downtown San Diego Eastlake East Village El Cajon Emerald Hills Encanto Encinitas Escondido Fallbrook Fletcher Hills Golden Hill Grant Hill Grantville Grossmont College Guatay Harbor Island Hillcrest Imperial Beach Imperial Valley Jacumba Jamacha-Lomita Jamul Julian Kearny Mesa Kensington La Jolla Lakeside La Mesa Lemon Grove Leucadia Liberty Station Lincoln Acres Lincoln Park Linda Vista Little Italy Logan Heights Mesa College Midway District MiraCosta College Miramar Miramar College Mira Mesa Mission Beach Mission Hills Mission Valley Mountain View Mount Hope Mount Laguna National City Nestor Normal Heights North Park Oak Park Ocean Beach Oceanside Old Town Otay Mesa Pacific Beach Pala Palomar College Palomar Mountain Paradise Hills Pauma Valley Pine Valley Point Loma Point Loma Nazarene Potrero Poway Rainbow Ramona Rancho Bernardo Rancho Penasquitos Rancho San Diego Rancho Santa Fe Rolando San Carlos San Marcos San Onofre Santa Ysabel Santee San Ysidro Scripps Ranch SDSU Serra Mesa Shelltown Shelter Island Sherman Heights Skyline Solana Beach Sorrento Valley Southcrest South Park Southwestern College Spring Valley Stockton Talmadge Temecula Tierrasanta Tijuana UCSD University City University Heights USD Valencia Park Valley Center Vista Warner Springs
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