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What we need is a faster ambulance

Rural/Metro improves emergency response times

This week, representatives from the Arizona-based ambulance company will appear in front of San Diego's Public Safety and Livable Neighborhoods council committee to present a report on emergency response times for the months of December through February. According to the report, Rural/Metro has met the standard response times as laid out in its contract agreement with the City of San Diego, a feat that the ambulance provider has struggled with in recent years.

Per the report, Rural/Metro met standard emergency response times 93.11 percent of the time during the third quarter of the current fiscal year. During that time, ambulance crews arrived late 1221 times out of 17730 emergency calls placed to the city's 911 call center.

Things were not always so speedy for Rural/Metro. In October 2016, the company's response times slowed, and in certain categories met required response time only 85 percent of times. The city fined the company $291,000. In 2015, the city fined the company $231,000 for not meeting the city standard.

This fiscal year did not start out any better for Rural/Metro, having failed to meet the 90 percent standard from July 2016 to December 2016.

In December 2016, the city's chief operating officer Scott Chadwick sent a letter to the ambulance provider threatening to pull the contract if response times continued to lag. Chadwick also warned the company to pay the fines that the city had handed down, boost staffing, and keep the city more informed on employment turnover or be in breach of its contract.

Representatives from Rural/Metro and its parent company American Medical Response will present the report to committee members at 2 p.m. on Wednesday, March 8 at city hall.

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This week, representatives from the Arizona-based ambulance company will appear in front of San Diego's Public Safety and Livable Neighborhoods council committee to present a report on emergency response times for the months of December through February. According to the report, Rural/Metro has met the standard response times as laid out in its contract agreement with the City of San Diego, a feat that the ambulance provider has struggled with in recent years.

Per the report, Rural/Metro met standard emergency response times 93.11 percent of the time during the third quarter of the current fiscal year. During that time, ambulance crews arrived late 1221 times out of 17730 emergency calls placed to the city's 911 call center.

Things were not always so speedy for Rural/Metro. In October 2016, the company's response times slowed, and in certain categories met required response time only 85 percent of times. The city fined the company $291,000. In 2015, the city fined the company $231,000 for not meeting the city standard.

This fiscal year did not start out any better for Rural/Metro, having failed to meet the 90 percent standard from July 2016 to December 2016.

In December 2016, the city's chief operating officer Scott Chadwick sent a letter to the ambulance provider threatening to pull the contract if response times continued to lag. Chadwick also warned the company to pay the fines that the city had handed down, boost staffing, and keep the city more informed on employment turnover or be in breach of its contract.

Representatives from Rural/Metro and its parent company American Medical Response will present the report to committee members at 2 p.m. on Wednesday, March 8 at city hall.

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4S Ranch Allied Gardens Alpine Baja Balboa Park Bankers Hill Barrio Logan Bay Ho Bay Park Black Mountain Ranch Blossom Valley Bonita Bonsall Borrego Springs Boulevard Campo Cardiff-by-the-Sea Carlsbad Carmel Mountain Carmel Valley Chollas View Chula Vista City College City Heights Clairemont College Area Coronado CSU San Marcos Cuyamaca College Del Cerro Del Mar Descanso Downtown San Diego Eastlake East Village El Cajon Emerald Hills Encanto Encinitas Escondido Fallbrook Fletcher Hills Golden Hill Grant Hill Grantville Grossmont College Guatay Harbor Island Hillcrest Imperial Beach Imperial Valley Jacumba Jamacha-Lomita Jamul Julian Kearny Mesa Kensington La Jolla Lakeside La Mesa Lemon Grove Leucadia Liberty Station Lincoln Acres Lincoln Park Linda Vista Little Italy Logan Heights Mesa College Midway District MiraCosta College Miramar Miramar College Mira Mesa Mission Beach Mission Hills Mission Valley Mountain View Mount Hope Mount Laguna National City Nestor Normal Heights North Park Oak Park Ocean Beach Oceanside Old Town Otay Mesa Pacific Beach Pala Palomar College Palomar Mountain Paradise Hills Pauma Valley Pine Valley Point Loma Point Loma Nazarene Potrero Poway Rainbow Ramona Rancho Bernardo Rancho Penasquitos Rancho San Diego Rancho Santa Fe Rolando San Carlos San Marcos San Onofre Santa Ysabel Santee San Ysidro Scripps Ranch SDSU Serra Mesa Shelltown Shelter Island Sherman Heights Skyline Solana Beach Sorrento Valley Southcrest South Park Southwestern College Spring Valley Stockton Talmadge Temecula Tierrasanta Tijuana UCSD University City University Heights USD Valencia Park Valley Center Vista Warner Springs
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