This week, representatives from the Arizona-based ambulance company will appear in front of San Diego's Public Safety and Livable Neighborhoods council committee to present a report on emergency response times for the months of December through February. According to the report, Rural/Metro has met the standard response times as laid out in its contract agreement with the City of San Diego, a feat that the ambulance provider has struggled with in recent years.
Per the report, Rural/Metro met standard emergency response times 93.11 percent of the time during the third quarter of the current fiscal year. During that time, ambulance crews arrived late 1221 times out of 17730 emergency calls placed to the city's 911 call center.
Things were not always so speedy for Rural/Metro. In October 2016, the company's response times slowed, and in certain categories met required response time only 85 percent of times. The city fined the company $291,000. In 2015, the city fined the company $231,000 for not meeting the city standard.
This fiscal year did not start out any better for Rural/Metro, having failed to meet the 90 percent standard from July 2016 to December 2016.
In December 2016, the city's chief operating officer Scott Chadwick sent a letter to the ambulance provider threatening to pull the contract if response times continued to lag. Chadwick also warned the company to pay the fines that the city had handed down, boost staffing, and keep the city more informed on employment turnover or be in breach of its contract.
Representatives from Rural/Metro and its parent company American Medical Response will present the report to committee members at 2 p.m. on Wednesday, March 8 at city hall.