4S Ranch Allied Gardens Alpine Baja Balboa Park Bankers Hill Barrio Logan Bay Ho Bay Park Black Mountain Ranch Blossom Valley Bonita Bonsall Borrego Springs Boulevard Campo Cardiff-by-the-Sea Carlsbad Carmel Mountain Carmel Valley Chollas View Chula Vista City College City Heights Clairemont College Area Coronado CSU San Marcos Cuyamaca College Del Cerro Del Mar Descanso Downtown San Diego Eastlake East Village El Cajon Emerald Hills Encanto Encinitas Escondido Fallbrook Fletcher Hills Golden Hill Grant Hill Grantville Grossmont College Guatay Harbor Island Hillcrest Imperial Beach Imperial Valley Jacumba Jamacha-Lomita Jamul Julian Kearny Mesa Kensington La Jolla Lakeside La Mesa Lemon Grove Leucadia Liberty Station Lincoln Acres Lincoln Park Linda Vista Little Italy Logan Heights Mesa College Midway District MiraCosta College Miramar Miramar College Mira Mesa Mission Beach Mission Hills Mission Valley Mountain View Mount Hope Mount Laguna National City Nestor Normal Heights North Park Oak Park Ocean Beach Oceanside Old Town Otay Mesa Pacific Beach Pala Palomar College Palomar Mountain Paradise Hills Pauma Valley Pine Valley Point Loma Point Loma Nazarene Potrero Poway Rainbow Ramona Rancho Bernardo Rancho Penasquitos Rancho San Diego Rancho Santa Fe Rolando San Carlos San Marcos San Onofre Santa Ysabel Santee San Ysidro Scripps Ranch SDSU Serra Mesa Shelltown Shelter Island Sherman Heights Skyline Solana Beach Sorrento Valley Southcrest South Park Southwestern College Spring Valley Stockton Talmadge Temecula Tierrasanta Tijuana UCSD University City University Heights USD Valencia Park Valley Center Vista Warner Springs

Sofa dwellers, rejoice

UberEATS app hits the road

The UberEATS iPhone app in action
The UberEATS iPhone app in action

Last year I likened the web-based Postmates delivery service to “a fleet of Uber drivers…waiting for you to order dinner…then rush it to you.” I’m not claiming the folks who run Uber read Feast!, but they have come around to the idea and recently launched their own restaurant meal delivery service called Uber Eats. Strike that — home delivery is a crowded market these days, and the rideshare company wanted to make sure the new branding pops. So they spell it UberEATS.

At this point I’m well familiar with the potential pitfalls of apps promising prompt meal service to sofa dwellers. Postmates charges ludicrously high delivery fees. Delivery.com doesn’t offer enough restaurant options.

Bring It to Me and Give Me Delivery feature different restaurants but turn out to be exactly the same otherwise (from user interface to the minimum order), and GrubHub subcontracts to them. Doordash doesn’t require minimums but does surreptitiously add 50 cents or so to the cost of each dish in addition to variable delivery fees.

A decent selection of restaurants for UberEATS, with more on the way

Once I figured it out, UberEATS stacked up well enough. It didn’t offer much info up front, but I found a worthy assortment of restaurants near the downtown area: Tokyo Deli, Meze Greek Fusion, and Big Thyme Sandwich Company are all favorites of mine. I decided to go with a place I don’t know much about, Bootlegger, mostly because it offered fried chicken and biscuits served with mashed potatoes and gravy.

I wouldn’t know till my order was nearly complete that the delivery fee was about the average rate among such services: $4.99, with no minimum order. The ordering process works better on the phone app than its clunky desktop interface. I did use a promotional code that offered first-time users $20 in credit, but it wasn’t applied until after I charged my credit card, so for a while there it looked as though I had paid full price.

Bootlegger fried chicken and biscuits, mashed potatoes nowhere to be found

The food showed up quickly. However, while the gravy showed up, the mashed potatoes were missing. I’m presuming they were lost in the hustle to get the order out the door, but I can only guess as to whether this was an Uber driver eager to get to the next fare or the restaurant dropping the ball. I wasn’t thrilled, but it happens.

That the order contained a single small breast piece of fried chicken I’ll put at the feet of Bootlegger. The two biscuits easily outweighed the chicken, and neither were exceptional. Maybe those potatoes would have tied the meal together. I ordered a side of seasonal vegetables as well, and while I do appreciate seasonal produce, sautéed carrots and squash never thrill.

UberEATS performed well as a delivery service, but it needs to better communicate its policies. One of the few instructions it offered was “No need to tip.” Like a bunch of tech guys sitting in a San Francisco office can tell me when tipping is appropriate. UberJERKS.

Here's something you might be interested in.
Submit a free classified
or view all

Previous article

A friendly reminder from your neighborhood meth dealer

Surefire Meth-od
The UberEATS iPhone app in action
The UberEATS iPhone app in action

Last year I likened the web-based Postmates delivery service to “a fleet of Uber drivers…waiting for you to order dinner…then rush it to you.” I’m not claiming the folks who run Uber read Feast!, but they have come around to the idea and recently launched their own restaurant meal delivery service called Uber Eats. Strike that — home delivery is a crowded market these days, and the rideshare company wanted to make sure the new branding pops. So they spell it UberEATS.

At this point I’m well familiar with the potential pitfalls of apps promising prompt meal service to sofa dwellers. Postmates charges ludicrously high delivery fees. Delivery.com doesn’t offer enough restaurant options.

Bring It to Me and Give Me Delivery feature different restaurants but turn out to be exactly the same otherwise (from user interface to the minimum order), and GrubHub subcontracts to them. Doordash doesn’t require minimums but does surreptitiously add 50 cents or so to the cost of each dish in addition to variable delivery fees.

A decent selection of restaurants for UberEATS, with more on the way

Once I figured it out, UberEATS stacked up well enough. It didn’t offer much info up front, but I found a worthy assortment of restaurants near the downtown area: Tokyo Deli, Meze Greek Fusion, and Big Thyme Sandwich Company are all favorites of mine. I decided to go with a place I don’t know much about, Bootlegger, mostly because it offered fried chicken and biscuits served with mashed potatoes and gravy.

I wouldn’t know till my order was nearly complete that the delivery fee was about the average rate among such services: $4.99, with no minimum order. The ordering process works better on the phone app than its clunky desktop interface. I did use a promotional code that offered first-time users $20 in credit, but it wasn’t applied until after I charged my credit card, so for a while there it looked as though I had paid full price.

Bootlegger fried chicken and biscuits, mashed potatoes nowhere to be found

The food showed up quickly. However, while the gravy showed up, the mashed potatoes were missing. I’m presuming they were lost in the hustle to get the order out the door, but I can only guess as to whether this was an Uber driver eager to get to the next fare or the restaurant dropping the ball. I wasn’t thrilled, but it happens.

That the order contained a single small breast piece of fried chicken I’ll put at the feet of Bootlegger. The two biscuits easily outweighed the chicken, and neither were exceptional. Maybe those potatoes would have tied the meal together. I ordered a side of seasonal vegetables as well, and while I do appreciate seasonal produce, sautéed carrots and squash never thrill.

UberEATS performed well as a delivery service, but it needs to better communicate its policies. One of the few instructions it offered was “No need to tip.” Like a bunch of tech guys sitting in a San Francisco office can tell me when tipping is appropriate. UberJERKS.

Sponsored
Here's something you might be interested in.
Submit a free classified
or view all
Previous article

Paul Winter’s Winter Solstice Celebration, The Art of Dr Seuss Holiday Exhibition

Events December 6-December 9, 2020
Next Article

SPG turns RPG into BFD

Local costumed rockers are hot on the trail of a breakthrough
Comments
0

Be the first to leave a comment.

Sign in to comment

Sign in

Art Reviews — W.S. Di Piero's eye on exhibits Ask a Hipster — Advice you didn't know you needed Best Buys — San Diego shopping Big Screen — Movie commentary Blurt — Music's inside track Booze News — San Diego spirits City Lights — News and politics Classical Music — Immortal beauty Classifieds — Free and easy Cover Stories — Front-page features Excerpts — Literary and spiritual excerpts Famous Former Neighbors — Next-door celebs Feast! — Food & drink reviews Feature Stories — Local news & stories From the Archives — Spotlight on the past Golden Dreams — Talk of the town Here's the Deal — Chad Deal's watering holes Just Announced — The scoop on shows Letters — Our inbox [email protected] — Local movie buffs share favorites Movie Reviews — Our critics' picks and pans Musician Interviews — Up close with local artists Neighborhood News from Stringers — Hyperlocal news News Ticker — News & politics Obermeyer — San Diego politics illustrated Of Note — Concert picks Out & About — What's Happening Overheard in San Diego — Eavesdropping illustrated Poetry — The old and the new Pour Over — Grab a cup Reader Travel — Travel section built by travelers Reading — The hunt for intellectuals Roam-O-Rama — SoCal's best hiking/biking trails San Diego Beer — Inside San Diego suds SD on the QT — Almost factual news Set 'em Up Joe — Bartenders' drink recipes Sheep and Goats — Places of worship Special Issues — The best of Sports — Athletics without gush Street Style — San Diego streets have style Suit Up — Fashion tips for dudes Theater Reviews — Local productions Theater antireviews — Narrow your search Tin Fork — Silver spoon alternative Under the Radar — Matt Potter's undercover work Unforgettable — Long-ago San Diego Unreal Estate — San Diego's priciest pads Waterfront — All things ocean Your Week — Daily event picks
4S Ranch Allied Gardens Alpine Baja Balboa Park Bankers Hill Barrio Logan Bay Ho Bay Park Black Mountain Ranch Blossom Valley Bonita Bonsall Borrego Springs Boulevard Campo Cardiff-by-the-Sea Carlsbad Carmel Mountain Carmel Valley Chollas View Chula Vista City College City Heights Clairemont College Area Coronado CSU San Marcos Cuyamaca College Del Cerro Del Mar Descanso Downtown San Diego Eastlake East Village El Cajon Emerald Hills Encanto Encinitas Escondido Fallbrook Fletcher Hills Golden Hill Grant Hill Grantville Grossmont College Guatay Harbor Island Hillcrest Imperial Beach Imperial Valley Jacumba Jamacha-Lomita Jamul Julian Kearny Mesa Kensington La Jolla Lakeside La Mesa Lemon Grove Leucadia Liberty Station Lincoln Acres Lincoln Park Linda Vista Little Italy Logan Heights Mesa College Midway District MiraCosta College Miramar Miramar College Mira Mesa Mission Beach Mission Hills Mission Valley Mountain View Mount Hope Mount Laguna National City Nestor Normal Heights North Park Oak Park Ocean Beach Oceanside Old Town Otay Mesa Pacific Beach Pala Palomar College Palomar Mountain Paradise Hills Pauma Valley Pine Valley Point Loma Point Loma Nazarene Potrero Poway Rainbow Ramona Rancho Bernardo Rancho Penasquitos Rancho San Diego Rancho Santa Fe Rolando San Carlos San Marcos San Onofre Santa Ysabel Santee San Ysidro Scripps Ranch SDSU Serra Mesa Shelltown Shelter Island Sherman Heights Skyline Solana Beach Sorrento Valley Southcrest South Park Southwestern College Spring Valley Stockton Talmadge Temecula Tierrasanta Tijuana UCSD University City University Heights USD Valencia Park Valley Center Vista Warner Springs
Close