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Best of 2001: Best Way To Put Your Customers On Hold

Hold This
877-HOLD-THIS (465-3844)
www.ephoneman.com

Customers calling a company with two or more phone lines spend an average of one minute "on hold." If greeted with silence, callers often hang up, but piping in music from the radio is illegal unless fees are paid, and businesses may be fined thousands of dollars. Hold This has studios and offices in San Diego and produces custom-tailored messages, voice-mail systems, and recording/playback equipment. Hold This can assist you with everything from basic scriptwriting through installation of entire systems. The monthly plan costs $87.95 for 12 greetings per year, whenever and however you want them, with a minimum commitment of one year's worth of service. For $162.95 per quarter, businesses receive four greetings per year, updated whenever you choose. A single one-time message is $216.95, with no strings or contracts attached, and the one-time charge for the required digital message player is $339.95. Voice prompts such as "Please hold while we try that extension," or "You have made an invalid entry, please try again" cost $60 per minute of finished copy, with a three-minute minimum charge. Other services include web audio content in WAV and MPEG formats and voice-overs for radio and TV commercials.

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Hold This
877-HOLD-THIS (465-3844)
www.ephoneman.com

Customers calling a company with two or more phone lines spend an average of one minute "on hold." If greeted with silence, callers often hang up, but piping in music from the radio is illegal unless fees are paid, and businesses may be fined thousands of dollars. Hold This has studios and offices in San Diego and produces custom-tailored messages, voice-mail systems, and recording/playback equipment. Hold This can assist you with everything from basic scriptwriting through installation of entire systems. The monthly plan costs $87.95 for 12 greetings per year, whenever and however you want them, with a minimum commitment of one year's worth of service. For $162.95 per quarter, businesses receive four greetings per year, updated whenever you choose. A single one-time message is $216.95, with no strings or contracts attached, and the one-time charge for the required digital message player is $339.95. Voice prompts such as "Please hold while we try that extension," or "You have made an invalid entry, please try again" cost $60 per minute of finished copy, with a three-minute minimum charge. Other services include web audio content in WAV and MPEG formats and voice-overs for radio and TV commercials.

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4S Ranch Allied Gardens Alpine Baja Balboa Park Bankers Hill Barrio Logan Bay Ho Bay Park Black Mountain Ranch Blossom Valley Bonita Bonsall Borrego Springs Boulevard Campo Cardiff-by-the-Sea Carlsbad Carmel Mountain Carmel Valley Chollas View Chula Vista City College City Heights Clairemont College Area Coronado CSU San Marcos Cuyamaca College Del Cerro Del Mar Descanso Downtown San Diego Eastlake East Village El Cajon Emerald Hills Encanto Encinitas Escondido Fallbrook Fletcher Hills Golden Hill Grant Hill Grantville Grossmont College Guatay Harbor Island Hillcrest Imperial Beach Imperial Valley Jacumba Jamacha-Lomita Jamul Julian Kearny Mesa Kensington La Jolla Lakeside La Mesa Lemon Grove Leucadia Liberty Station Lincoln Acres Lincoln Park Linda Vista Little Italy Logan Heights Mesa College Midway District MiraCosta College Miramar Miramar College Mira Mesa Mission Beach Mission Hills Mission Valley Mountain View Mount Hope Mount Laguna National City Nestor Normal Heights North Park Oak Park Ocean Beach Oceanside Old Town Otay Mesa Pacific Beach Pala Palomar College Palomar Mountain Paradise Hills Pauma Valley Pine Valley Point Loma Point Loma Nazarene Potrero Poway Rainbow Ramona Rancho Bernardo Rancho Penasquitos Rancho San Diego Rancho Santa Fe Rolando San Carlos San Marcos San Onofre Santa Ysabel Santee San Ysidro Scripps Ranch SDSU Serra Mesa Shelltown Shelter Island Sherman Heights Skyline Solana Beach Sorrento Valley Southcrest South Park Southwestern College Spring Valley Stockton Talmadge Temecula Tierrasanta Tijuana UCSD University City University Heights USD Valencia Park Valley Center Vista Warner Springs
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