can you even BELIEVE that when i hit the print key after having paid my monthly sdut subscription online, the following FOUR PAGES (with misspellings) printed out?!!!!???!!!!?! yeah, me neither.

Single Payment Confirmation. Thank you. Your request has been submitted. Please print this page for your records.

Transaction Date: February 27, 2013 Account Number: 1234567 Publication: UT SAN DIEGO PRINT Delivery Method: Carrier Delivery Frequency: DAILY & SUNDAY Paid Through Date: March 9, 2013 Payment Option: Single Payment Credit Card Payment Term: 4 Week Term Cost: $17.24 Tip Amount: $5.00 Total Amount: $22.24 Credit Card Type: Master Card Credit Card Number: ***

Terms and Conditions

U-T SAN DIEGO SUBSCRIPTION POLICIES TERMS AND CONDITIONS 1.BACKGROUND There are various ways to subscribe to and access the products and services of The San Diego Union-Tribune, LLC d/b/a U-T San Diego. This document includes policies, terms, conditions and other information applicable to such subscriptions. Subscriptions to the electronic edition of the Paper or our other digital products and services, even if included with your subscription to the print edition, may be governed by additional terms or conditions found elsewhere on, including the Terms of Use located at, which are incorporated herein by reference. 2.SUBSCRIPTION SERVICE When subscribing to receive or access U-T San Diego products and services, you select the date on which you would like your subscription to begin (the "Service Start Date"). If your subscription is for or includes delivery of the Paper to your home or business, you will also need to select the days of the week you wish to receive the print edition of the Paper from the menu of available options. When signing up for a subscription, you agree to pay the applicable subscription rate (the "Subscription Rate") which is billed or charged in periodic installments. Although different payment options and packages may be available, please note that subscriptions are not for defined or specific terms; service will continue unless and until you notify us that you wish to terminate your subscription or we otherwise discontinue service for any reason. You will be billed and responsible for payment for service through the effective date of termination of your subscription. You will need to provide current and accurate information,including a delivery address, billing address, and payment information at the time you subscribe, and will be responsible for updating this information if and when it changes. For subscriptions that include U-T San Diego digital products or services, such as the U-T San Diego e-Edition or iPad application, you will also need to provide a valid email address. Sometimes subscriptions are sold through third-party websites. These websites are not owned or controlled by us, and we have no control over, and cannot assume responsibility for, the content, privacy policies, or practices of any third-party websites. 3.SUBSCRIBER SERVICES (a) In General. We provide an on-line support center for U-T San Diego subscribers, accessible at (the "Subscriber Services Website"). Through the Subscriber Services Website, you can make electronic payments, place a temporary stop on the delivery of your Paper, report delivery issues, and review your account history, among other things. (b) Registration. In order to use the Subscriber Services Website, you will need to create an account. As part of this process, you will need to provide your full name, address, subscription account number and e-mail address, as well as choose a user name (a "User ID") and password. Your User ID is personal to you and you should not allow any other person to use your User ID. Only one person may use each account or accounts (user name and password) associated with a purchased product, unless we agree otherwise. You should immediately notify us if you become aware of or believe there is or may have been any unauthorized use of your User ID or any other need to deactivate your User ID due to security concerns. (c) Customer Service. For questions regarding your subscription, you may also contact the U-T San Diego Customer Service Department at (800) 533-8830, or online at, or in writing at P.O. Box 120191, San Diego, California 92112-0191 ("Customer Service"). Customer Service hours are Monday through Friday, from 7:00am to 5:00pm, and weekends and holidays from 7:00am to noon. 4.SUBSCRIPTION AND PROMOTIONAL RATES (a) In General. Subscription Rates may vary depending on such things as the types of products and services ordered, payment options chosen, and, for subscriptions to the print edition of the Paper, delivery days selected and the delivery location. Subscription Rates may be guaranteed for a limited, initial period of time, for instance on an introductory or promotional rate. Your subscription will automatically continue after the promotional or introductory rate period at the then-applicable standard Subscription Rate. We reserve the right to change Subscription Rates at any time, for any reason, in our sole discretion. We will use commercially reasonable efforts, such as email notification or a billing insert, to notify you in advance of any significant increase in your Subscription Rate, and any such rate increase will be applicable to service during your next billing cycle. Subscription Rates include all applicable state sales tax. (b) Promotional Rates/Promotional Gifts. From time to time, we may offer promotions to new subscribers or to current subscribers who agree to upgrade their subscription or enroll in EasyPay. The promotions may either consist of discounted rates for a limited time or promotional gifts. Promotional rates will apply only for the period of time specified for the promotion, and your subscription will automatically continue thereafter at the then-applicable standard Subscription Rate. Promotions associated with new subscription starts are only available to customers who have not been a subscriber at any time within the previous ninety (90) days. Please note that introductory and promotional rates and gifts usually require a commitment to continue subscription service for a minimum period of time and that early termination fees may apply. 5.PAYMENT OPTIONS We offer the following two payment options for subscriptions: (a) EasyPay. You may elect to pay for your subscription through our automatic payment plan ("EasyPay"). By enrolling in EasyPay, you authorize us to initiate debit entries to your checking account or credit card every four weeks (each an "Auto-debit" or collectively,"Auto-debits") until you revoke such authorization. (b) Periodic Invoicing. For customers that choose not to enroll in EasyPay, we will periodically bill you in advance for your ongoing subscription service. Payment for all invoices is due promptly upon receipt. As a reminder, your subscription is for an ongoing service that continues until you contact Customer Service to cancel your subscription or we otherwise terminate your service for any reason. You will be billed and are responsible for payment for your subscription through the effective date of cancellation or termination. (c) Non-Payment. If payment for a subscription is not received at the time of the order (for example, a credit card is declined) your Service Start Date may be delayed until the initial payment is received in full. If an invoice remains overdue and unpaid for more than [sixty (60) days], we may discontinue service at any time, with or without prior notice to you, and/or forward your account information to a third-party collection agency to collect any outstanding or overdue payments. 6.TERMINATION OF SUBSCRIPTION SERVICE. You may terminate your subscription at any time by contacting Customer Service. Termination will be effective at the end of the billing cycle during which you notify us of your desire to discontinue service. If you agreed to subscribe for a minimum period of time in order to receive a promotional rate or in order to receive a promotional gift, and you terminate your subscription prior to the expiration of that period of time, you may be assessed an early termination fee. The early termination fee will usually be specified along with the other terms of the applicable promotion and would generally be equal to the difference between the promotional rate and the normal Subscription Rate or the value of any promotional gift you received, 7.REFUNDS Refunds for subscriptions are generally not available absent extraordinary or unusual circumstances. Refund requests will be reviewed on a case by case basis. The maximum refund is for ninety (90) days of subscription service. Refunds for purchases made by credit card will be credited to the credit card on file and may take a minimum of three (3) business days to be processed. A payment by check must have been posted for a minimum of fifteen (15) business days before a refund may be authorized in order to ensure that the check has cleared. Refunds by check may take a minimum of ten (10) business days to be processed and in general require a processing time of 2-3 weeks. Purchases by other forms of payment (e.g. cash or money order) will be refunded by check only. 8.ADDITIONAL INFORMATION ABOUT NEWSPAPER DELIVERY SERVICE (a) Commencement of Delivery. We will use commercially reasonable efforts to ensure that delivery of the Paper begins on the Effective Date you select, but we cannot guarantee that service will in fact commence on such date. If your subscription includes delivery of the Paper seven days per week, and you have selected an Effective Date in the middle of a week, your new subscription will include delivery of the edition of the Paper for the previous Sunday. (b) Third-Party Distributors. U-T San Diego outsources to third parties the actual delivery of the Paper to residential and business subscribers. We contract with various distributors, as well as, in some areas, other newspaper publishers, who are responsible for delivery of the Paper to U-T San Diego subscribers in their designated geographic area. We make an effort to contractually ensure timely and proper delivery of your Paper and to achieve overall customer satisfaction. Please understand, however, that newspaper carriers are not our employees and we are not liable for any actions or inactions of carriers. You understand and agree that, in the unlikely event that property damage is caused by delivery and/or placement of the Paper by a newspaper carrier, under no circumstances will we be responsible or liable to you for any damage. (c) Delivery Deadlines. We will try to ensure the delivery of your Paper Monday through Friday by approximately 6:00am, and Saturday, Sunday and holidays by approximately 7:00am, but cannot guarantee that the Paper will be delivered by these times. Outlying areas of San Diego, Riverside and Imperial Counties may have later delivery deadlines due to their location. (d) Missed Deliveries. In the event of a missed delivery, a copy of the Paper will be delivered on the same day if the missed delivery is reported to Customer Service by 10:30am on Monday through Friday or by 12:00pm on weekends and holidays. Same day replacement may not be available in some outlying areas of San Diego, Riverside and Imperial Counties. In the event that same day replacement is not possible you may choose one of the following options: (1) we will credit your account for the missed issue; (2) we will deliver the missed issue the next day along that day's edition of the Paper (subject to availability of the missed issue and so long as you notify us of the missed delivery by 5:00pm Monday through Friday or by 12:00 pm on weekends and holidays); or (3) we will provide you with free access to the on-line version of the missed edition. (e) Placement. Physical placement of the Paper when it is delivered to your home or business is determined by the newspaper carrier. You may make a request for the specific placement of the Paper at your address, which we will communicate to the appropriate distributor. However, such requests are ultimately handled by newspaper carriers and we cannot guarantee that all such requests will be accommodated. (f) Temporary Stops. We will withhold delivery of the Paper if you request a temporary stop or break in service ("Temporary Stop"). You may request a Temporary Stop on-line or by calling Customer Service and providing the dates on which you would like delivery to stop and restart, up to a maximum stop period of 28 days. Upon receipt of such a request, we will notify the applicable distributor. Please note that you will remain obligated to pay for your subscription during the Temporary Stop period, and you have the option of either: (a) accessing the eEdition of the Paper without additional charge during the Temporary Stop period, (b) having Papers held and delivered to you at the end of the Temporary Stop period, up to a maximum of 28 Papers, or (c) donating your newspapers to the U-T San Diego Newspapers in Education Program. If you request a Temporary Stop without an end date and fail to restart delivery within 28 days, you will be considered to have requested termination of your newspaper subscription service and you will need to contact Customer Service in order to resume delivery. We reserve the right to assess any applicable early terminatio fee in the event that you request a Temporary Stop without a restart date. Please note that we cannot guarantee that the same subscription rates or price will apply should you choose to thereafter restart service. 9.ADDITIONAL INFORMATION ABOUT SUBCRIPTIONS TO DIGITAL PRODUCTS Subscriptions for, or that include, access to or delivery of U-T San Diego digital products (such as the eEdition of the Paper, the U-T iPad Application, enhanced access to, and others) are not guaranteed to be error-free or available on an uninterrupted basis. Our goal is to achieve high levels of up-time and consistent delivery and/or availability. However, we often rely on third parties to support or deliver our various digital products and services and there are numerous other circumstances that affect availability that are beyond our control. In addition, it is necessary from time to time to perform maintenance and upgrades that periodically result in down time. When you use your digital product, you may incur other additional charges, such as telecommunications fees, data fees or service provider fees. You are responsible for paying any additional charges. 10.MODIFICATIONS We reserve the right, at any time without notice to change these Subscriber Policies. Please review these Subscriber Policies from time to time for any changes. We may also change, modify, withdraw, suspend or even permanently discontinue all or any portions of UT San Diego subscription service at any time, without any liability or obligation. We reserve the right to modify the content, type and availability of any digital product at any time. 11.PRIVACY Please see Our Privacy Policy located on the Subscriber Services Website or at for important information and disclosures relating to the collection and use of information we collect in connection with your subscription. Effective Date: June 21, 2012


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