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The only small appliance fix-it shop left in the county

Marts Appliance Service set to close after 50 years of business.

Paul and Marlene Page have owned Marts Appliance Service, at 7423 East Valley Parkway, since 1964. Since 2002, they have been the only small appliance “fix-it” shop left in the county. December 31 will be the last day for the long-time Escondido business.

Paul and Marlene Page

“It’s the end of an era,” said Paul. “We’re like the buggy whip makers of the 21st Century.” “Because we’re old,” Marlene jokingly said.

At one time, Marts was the factory- authorized service center for most name-brand small kitchen appliances, lamps, and power tools. But as explained by Paul, more and more companies are less likely to provide a supply of after-market parts.

“We can gets parts for products assembled in Mexico, but usually not in China,” said Paul. It’s become cheaper for companies to provide warranty service by simply providing the consumer a new product. After the warranty expires, consumers usually end up buying a newer version of the item. Most small appliance brands have a newer, updated version on the market every six months.

A large portion of their business was servicing more expensive powered construction tools — drills, saws, and sanders. Servicing espresso machines and KitchenAid mixers also provided steady customers. “We’ve got 10 mixers right now we are servicing,” said Paul.

Both of their service technicians, Antonio and Jamie, have a combined 44 years experience serving small appliances. But the small shop never got into trying to repair complicated electronic circuitry.

The real reason behind the couple wanting to retire? Four grandchildren are graduating this summer — three high schoolers and one from college. The couple have never been able to travel away from their business for more than a week’s time.

“The sad thing is,” said Paul, “people are coming in now saying they never knew we were here.” Customers of Marts will be referred to Orange County’s California Electric Service, a fix-it shop in Lake Forrest.

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Paul and Marlene Page have owned Marts Appliance Service, at 7423 East Valley Parkway, since 1964. Since 2002, they have been the only small appliance “fix-it” shop left in the county. December 31 will be the last day for the long-time Escondido business.

Paul and Marlene Page

“It’s the end of an era,” said Paul. “We’re like the buggy whip makers of the 21st Century.” “Because we’re old,” Marlene jokingly said.

At one time, Marts was the factory- authorized service center for most name-brand small kitchen appliances, lamps, and power tools. But as explained by Paul, more and more companies are less likely to provide a supply of after-market parts.

“We can gets parts for products assembled in Mexico, but usually not in China,” said Paul. It’s become cheaper for companies to provide warranty service by simply providing the consumer a new product. After the warranty expires, consumers usually end up buying a newer version of the item. Most small appliance brands have a newer, updated version on the market every six months.

A large portion of their business was servicing more expensive powered construction tools — drills, saws, and sanders. Servicing espresso machines and KitchenAid mixers also provided steady customers. “We’ve got 10 mixers right now we are servicing,” said Paul.

Both of their service technicians, Antonio and Jamie, have a combined 44 years experience serving small appliances. But the small shop never got into trying to repair complicated electronic circuitry.

The real reason behind the couple wanting to retire? Four grandchildren are graduating this summer — three high schoolers and one from college. The couple have never been able to travel away from their business for more than a week’s time.

“The sad thing is,” said Paul, “people are coming in now saying they never knew we were here.” Customers of Marts will be referred to Orange County’s California Electric Service, a fix-it shop in Lake Forrest.

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Comments
1

No one "fixes" anything any more. I had a TV that I could get repaired but the parts and labor were more than the cost of a new TV. This is true for nearly everything. When you manufacture things that are designed and built with cheap plastic parts and there are no parts available then it can not be fixed.

Dec. 14, 2014

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4S Ranch Allied Gardens Alpine Baja Balboa Park Bankers Hill Barrio Logan Bay Ho Bay Park Black Mountain Ranch Blossom Valley Bonita Bonsall Borrego Springs Boulevard Campo Cardiff-by-the-Sea Carlsbad Carmel Mountain Carmel Valley Chollas View Chula Vista City College City Heights Clairemont College Area Coronado CSU San Marcos Cuyamaca College Del Cerro Del Mar Descanso Downtown San Diego Eastlake East Village El Cajon Emerald Hills Encanto Encinitas Escondido Fallbrook Fletcher Hills Golden Hill Grant Hill Grantville Grossmont College Guatay Harbor Island Hillcrest Imperial Beach Imperial Valley Jacumba Jamacha-Lomita Jamul Julian Kearny Mesa Kensington La Jolla Lakeside La Mesa Lemon Grove Leucadia Liberty Station Lincoln Acres Lincoln Park Linda Vista Little Italy Logan Heights Mesa College Midway District MiraCosta College Miramar Miramar College Mira Mesa Mission Beach Mission Hills Mission Valley Mountain View Mount Hope Mount Laguna National City Nestor Normal Heights North Park Oak Park Ocean Beach Oceanside Old Town Otay Mesa Pacific Beach Pala Palomar College Palomar Mountain Paradise Hills Pauma Valley Pine Valley Point Loma Point Loma Nazarene Potrero Poway Rainbow Ramona Rancho Bernardo Rancho Penasquitos Rancho San Diego Rancho Santa Fe Rolando San Carlos San Marcos San Onofre Santa Ysabel Santee San Ysidro Scripps Ranch SDSU Serra Mesa Shelltown Shelter Island Sherman Heights Skyline Solana Beach Sorrento Valley Southcrest South Park Southwestern College Spring Valley Stockton Talmadge Temecula Tierrasanta Tijuana UCSD University City University Heights USD Valencia Park Valley Center Vista Warner Springs
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