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Passport to terror?
Yes, people forget that paying postage does not entitle them to have us pack, tape and label their packages. The postage payment covers the cost to transport and deliver the Mail. It should be brought to the counter completely addressed and labeled, and securely sealed so it can just be processed. But, especially in smaller offices people just bring an item in, lay it on the counter, and expect us to do everything. At one time we developed a pack and ship program to charge for these services, and were sued by UPS to stop it as they said it was unfair competition. These people rob others of time available to serve them. Then there is grandma digging in the bottom of her purse for pennies, taking 10 minutes to write out a check, etc. Don't blame the clerk who is helping you for the long line. Don't you think that clerk would love to have more help? It is not their call- it is management's call, and they often are under intense pressure to limit how many clerk hours they are using. It is not that easy to determine staffing. Often I have up to an hour with not a single customer, then school lets out and 30 people come in at once all rolling there eyes at me because they think I am too slow and there should be more help. Once the rush is processed it goes back to being dead again. The same just before closing. So, if you are retired, and don't want to wait in line, don't wait until 5 minutes before closing, then come in and roll your eyes because you have to wait in line.— May 31, 2014 9:57 a.m.