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Dog House Diner told to scram from Encinitas Home Depot
What I hear and assume is that what REALLY matters is the bottom line...PROFITS FOR THE SHAREHOLDERS...who cares what the customer's want...They think by having a person greeting you IS, customer service. Twice, in the last week I went to that store and the one off the 78 and College. At the Encinitas store, I asked if they carried a partilcular item and was told my two associates, "we don't have that", when in fact they did. I had to spend 35 minutes finding it myself. At the Oceanside store, I went to the plumbing dept. and asked an associate if he carried this item...he said, "yeah, I think we do, if we have it it'll probably be either the next aisle or we don't have it" Why didn't he walk with me to help me find it? In both cases, their customer service, except greeting me at the main entrance, was horrible. The guy they made leave (Dog House Diner) should be hired by HD to teach customer service classes to the associates...They gave AMAZING customer service. The Encinitas store put up a big sign after DH left that says "we appreciate your business" It should say, "we appreciate making money for our shareholders" Wake up Home Depot swollow you pride and greed and ...bring back the Dog House Diner That will make a lot of your customers and many of your associates very happy— June 1, 2013 1:14 p.m.
Dog House Diner told to scram from Encinitas Home Depot
Both the writer and one who commented TOTALLY missed the point. It's not about signs, lawyers, competition, stock prices or earnings. It's about giving the customer a great experience when they visit a store. Dog House Diner did just that. They served contractors and families excellent food, provided GREAT customer service, and a fun place to enjoy themselves. That is now gone only to be replaced by more grills and some tables. It was a sad day for Encinitas and surrounding communities when Dog House left. Maybe some day HD will understand what they have lost and not just think about profits. I wish Sandy and his staff nothing but success and happiness in the future and know they will continue the legacy at their new home— June 1, 2013 9:25 a.m.