Great depiction of Nordstrom life..as a former employee I can relate to it all...especially having to make those awful phone calls to get people in to shop.
Wow John Banks! You really sound like a tool, or a number. Nordstrom does not care about their employees. I know for a fact they just "re structured" the reagion and "let go" multiple employees that have been there for over 30 years! The said only way to keep your job was to move to Texas! And no, I didn't mis spell you user name. John Banks is the store manager of Fashion Valley San Diego that EVERYONE hates.
^ obviously hasnt worked at nordstrom in the recent years. its not what it used to be.
Jessica's article nailed it, not in terms of groundbreaking literary quality but accurate in what goes on at Nordstrom. I read the other comments and it is obvious which comments were made by Nordstrom Employees trying to bully their points across to clear the Nordstrom name. Two aspects Jessica failed to mentioned were: "Being written-up" and the excessive bullying that goes on between department managers and their employees. When your sales numbers plummet due to returns or the economic down turn (which Nordstrom categorically refused to admit) your department manager has to "write you up" for underperformance. The performance goals are arbitrarily set based on prior years' monthly sales. They can shrink your department's merchandise, or move your department, give you evening hours when few customers are shopping, or even hire on far too many sales associates, and three write-ups based solely on one person's assessment, and HR gives you the boot. And, the plastic HR people are thrilled to have their jobs having clawed their way out of the retail trenches to a 9-5 job. Secondly, the very few Department Managers who don't bully their employees to perform are eventually let go. Ever wonder why turnover is so great or that so many employees are moving to the Rack where they are paid hourly wages? The long hours of retail are easy compared to the excessive abuse levied by management.
Ian Anderson 11 a.m., May 31
Jeff Smith 10:30 a.m., May 31
Matthew Suárez 10 a.m., May 31
Don Bauder 9:30 a.m., May 31
Ian Anderson 5 p.m., May 30
Daniel Powell 4:23 p.m., May 30
Robert Duffy 1 p.m., May 30
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