Thank you for writing this! My husband and I moved here from out of state and have been very disappointed with the restaurant service in this town. We thought it was just us, so it's nice to be validated. We don't want to always be "that person," but I guess it's time to step up and say something more often. Thank you.
Million-dollar-question, Yorque! There are so many small factors at work--everything from attitude to poor training--that this whole problem is endemic and overdetermined. For a lot of these restaurants, good food and poor service equates to a mediocre experience. Even if the food stayed merely good, adding excellent service to the mix would improve the experiences tremendously. An guy I know (who has been known to have great ideas) always says that "you can't make people like food." What he means is that even if you do your best to cook good food, a certain percentage of people just aren't going to like it because it's not to their taste. Those people can nevertheless have a good experience at a restaurant if they're made to feel welcome and graciously served.
My wife and I moved here a year ago and have often thought that maybe we were invisible to the servers. With better service, the restaurants would probably get another drink or two out of each of us. That's a higher tip for the server, more revenue for the restaurant, and better service for us. Everyone would win. Why haven't restaurants out here figured that out?
6:30 a.m., Dec. 11
Matthew Lickona 11:49 p.m., Dec. 10
Walter Mencken 7 p.m., Dec. 10
Scott Ellis 6:45 p.m., Dec. 10
Ellen Bass 6:20 p.m., Dec. 10
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