“It’s in Canada,” he said.
I hesitated for the briefest of moments. How much did it cost to call Canada? First I tried using Skype, but when that didn’t work (he could hear her, but she couldn’t hear him), I decided that whatever it cost, it was worth the feeling I got when — a few minutes later, after successfully connecting with “her” — the man handed back my phone, beaming, and said, “Bless you.”
The anger I’d felt toward the unhelpful customer-service rep had dissipated. By taking a moment to help a fellow traveler, I’d redeemed my faith in the kindness of people, even if that kindness had to come from me. It was a good feeling.
But that didn’t stop me from taking a moment to snap a picture of the offending rep — whose nametag was suspiciously obstructed — before David and I went off in search of a hotel.