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“It’s in Canada,” he said.

I hesitated for the briefest of moments. How much did it cost to call Canada? First I tried using Skype, but when that didn’t work (he could hear her, but she couldn’t hear him), I decided that whatever it cost, it was worth the feeling I got when — a few minutes later, after successfully connecting with “her” — the man handed back my phone, beaming, and said, “Bless you.”

The anger I’d felt toward the unhelpful customer-service rep had dissipated. By taking a moment to help a fellow traveler, I’d redeemed my faith in the kindness of people, even if that kindness had to come from me. It was a good feeling.

But that didn’t stop me from taking a moment to snap a picture of the offending rep — whose nametag was suspiciously obstructed — before David and I went off in search of a hotel.

Our meal in 1st Class

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Comments

Barbarella Fokos Aug. 8, 2012 @ 10:51 a.m.

This one spills onto the second page, I know that "Next" is hard to catch (I often miss it myself), so I'm pointing it out. Look, there, at the "Next" button... now click it. ;)

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Frederick Simson Aug. 9, 2012 @ 8:24 a.m.

Thank you for continuing your kindness by pointing out the less-than-intuitiveness of this software.

By taking a moment to help a fellow traveler, I’d redeemed my faith in the kindness of people, even if that kindness had to come from me. It was a good feeling.

During stress is the most critical time to be the change you want to see in the world. I believe the gentleman finding you was not a random event, but a cosmic re-balancing of life force. I have found myself working in the airport returning the ticket counter baggage scales to accuracy, and supplying directions to lost and dazed travelers. Why they search me out remains a mystery, as I believe my uniform is not at all airline related. But I endeavor to solve their immediate problem along with the one under the platform that you place your suitcases on.

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Visduh Aug. 11, 2012 @ 7:46 p.m.

If you haven't figured it out yet, you soon will. The airline industry in the US and most of the world has converted itself into a cattle hauling operation; only the cattle are human. These airlines care little for the human element, and I suppose can justify that because of "cutthroat" competition. When you are dealing with one of their henchmen/women, oops, reps, those folks are not at all interested in you or for that matter, the success of the airline. They are just trying to get through the day, as are you, and they have no incentive other than human kindness, to do anything to assist you. Since almost all of the big US carriers have been in and out of bankruptcy court at least once, the notion of them being "successful" is rather quaint.

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