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"They told me I'd have to buy a new modem," said our neighbor Bruce.

"That's funny, I was told there was an outage in this whole area," countered Ron.

"They told me it was our building and that the first person wouldn't be here until Saturday," said David, raising a quizzical brow in Jesus's direction.

The conversation paused as we all watched our neighbor Bob walk toward the elevator lobby. "I can't take this," Bob said in answer to our questioning looks. "And I don't have wireless, either, so it's not like I can just go to a coffee shop. I'm taking this baby," he raised his briefcase high, "to a friend's house. She'll be able to hook me up."

Jesus disconnected and connected. He sauntered away to make phone calls at the opposite end of the hallway, where he could be free from our nervous chattering. When he finally turned to face us, our silence was immediate. "I'm going to have to make a report," he said. "Once a report is made, it takes up to 48 hours for the issue to be resolved."

"But what does that mean? When will we be okay?" I asked.

"By Saturday," Jesus answered. "I'm sorry, really. I did all I could do. You should keep your appointments anyway, you know, squeaky wheel and all that." We nodded sadly, thanked the nice man for his time, and dispersed, each of us moping back to our own units in search of something else to do.

I decided to make the best of my time by carrying on with my Japanese language lessons. I stared at my laptop and repeated the phrases spoken by a female voice to describe the pictures that appeared on my screen. That's when I heard it -- a soft, happy-sounding chime notifying me of a new e-mail message. "David! Come here! It's happened! It's working!"

When he was standing beside me, I launched the browser and my Yahoo! home page popped up, faster than ever. "It's a miracle," David said in awe. "Our Jesus has turned wire into WAN!" Then he vanished from my side and I could hear him skipping across the hardwood floor on his way to check his e-mail.

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