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Here are some very easy Dialing For Dollars Tips that will save you BIG BUCK$ and also reduce your billing frustration. When it comes to settling bills, (and lots of other things) "let your fingers do the walking", instead of getting frustrated talking to a bunch of unhelpful folks whose names you can't remember later on.

  1. I suggest that everyone improve their phone and computer skills so that they are able to keep a clear record of who they talked to, when they talk to them and ALSO who that person's Boss is and what their contact information is. That sets the stage for moving rapidly up the food chain, which usually provide restitution in a timely manor. Once the folks you are talking to realize that you are taking careful notes, you will get MUCH FASTER service and MUCH LESS run around...

  2. Use you computer's address book and start a new "contact" for each "problem", so that you can immediately refer to your notes when talking to someone. Input the date first, then what was said to you. This method allows you to see the latest comments at the top of the "notes" section of your "Contact" entry and if need be, you can copy and paste any part or all of your notes to a Word document or another "Contact" if for some reason you need to. I use the format of year, month day as it make sorting my record files much easier. Before anyone "caves in" they should ask others for assistance and or use the internet to find out if what is happening to them is "Right"... If you don't know, call and keep asking for a Supervisor, until you are educated about what is fair!

Your address book entry would look something like this:

Contact Name: Hospital Bill (10-08-01) Work phone #: 619-123-4567

Notes:

10-08-05 Spoke to Mr. Know (ext. 998) about what Ms. Wrong said about my bill. He will look into my Billing error and call me back tomorrow BEFORE NOON. His Boss is Mr. Big (ext. 999)

10-08-04 Spoke to Ms. Wrong (ext. 989) about my over charge, she was not helpful. Her Boss is Mr. Know (ext. 998)

10-08-03 Spoke to Hospital Billing (ext. 988) about my double billing. I got transferred to Ms. Wrong (ext. 989) and left her a DATED voice message to call ASAP.

  • Be firm and ALWAYS demand a time and date for their return call; if you feel that they are being evasive, ask them what are their working hours because you'll call them just before quitting time - Folks do not like to be kept on "a leach" so they will take care of you to get you "off their back" (Great analogy for all dialers)...

  • When folks that you are talking to apologize ,"Ask them what THEY did to apologize for", and then tell them that you want SATISFACTION, not apologies, and if they can't take care of that, then please transfer you to someone that can, But FIRST get their Boss's name and their number before they transfer you, in case they disconnect you... Don't get mad, redial and then smile as you get even!

  • It is alway polite to suggest that if they can help you NOW, you'll be interested in talking to their Boss AFTERWARD, so that you can give them kudos for their great service.

  • This same method can be used to keep tract of anything so you do not have to clutter your mind or desk. Here are a few examples: auto mileage/repairs, doctor notes/meds, home repairs, appliance serial # / "history", new purchases/warranty info).

  • If you sync your cell to your computer, you then have access to all your "Contact" notes on your phone! Be sure to not add any info that might need to be protected (if your phone gets lost or stolen), if you do not use a strong password to gain access to your phone

  • Let me know if you would like me to add some more Tips

  • Please share any Tips you might have with US!

Thanks

Comments

nan shartel Aug. 6, 2010 @ 9:49 a.m.

i do everything on the computer now..and am paperless

who woulda thunk it at my age...

i started it when i couldn't fully comprehend the person on the phone line because of their accents

it make everything so much easier

good on ya!!!

GREAT BLOG Founder!!!

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nan shartel Aug. 6, 2010 @ 9:50 a.m.

i'm not savvy on the phone tho...next step i guess

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Evelyn Aug. 6, 2010 @ 10:01 a.m.

I'm not sure if calling someone right before quitting time would be effective... The person might not answer the phone at all.

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Founder Aug. 6, 2010 @ 10:34 a.m.

1 & #2 & #3

I got started on this blog to help someone else who had issues with their Hospital Billing and realized that others might enjoy getting some "Phoney Satisfaction" also!

As far as the "calling at quitting time" goes, I've found that employees will try hard to "solve" your problems rather than have you call their Boss and tell them that you can't get in contact with their Employee during "normal working hours" + THEY do not want you to call BOTH of their Big Boss to have that conversation either because that makes the mid level Boss looks ineffective.

Here are a couple more, for "Good Luck".

☻ Many times folks will solve your problems just to get you "off their back", even though "they" don't feel that you are Right...

☻ It is always a good idea to ask, "What else can you do for me, to make up for my time and frustration about this error; then wait and see what they will say... and be sure to ask them again, "Are you 100% sure, because you are going to be talking to their Boss"... (This works wonders when calling phone and cable providers)...

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MsGrant Aug. 6, 2010 @ 1:21 p.m.

When calling about your cable or phone service, you are sure to get stuck in the "phone bank" where the pre-recorded voice asks you what you are calling about. They usually go through a list of things that don't apply to what you are calling for, so your frustration mounts. I found that when you reply "cancel service" you are put right through to someone.

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Founder Aug. 6, 2010 @ 1:43 p.m.

Reply to #5 MSG Good suggestion, and if they ask why I picked that option , I tell them I could not understand the options, I guess the connection was poor!

Here are two more:

☻ Sometimes it is best NOT to press any buttons because then you always get connected to someone, who then can transfer you to who your need to talk to!

☻ Once you get connected, tell the person that you are "hard of hearing"; because they will then try harder to resolve your issue instead of just passing you onward!

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Founder Aug. 6, 2010 @ 5:23 p.m.

Here are some more (written Re: Hospital Billing) but useful ...

☻ Don't let them get you to agree to any payment until you CLEARLY understand all your options.

☻ Call again and refer to your notes because they are referring to their notes (on what you said) and ask to speak to another Rep or better yet the Boss.

☻ Ask them to explain each of the laws to you and how it affects your bill (take good notes).

☻ Call another Hospital's Billing Department and ask the same questions and see what their answers are, for a quick "Reality Check"...

☻ Ask the Rep for the California State's Office of XYZ that you can talk to about what you are being charged; that will get their attention.

☻ Consider getting a free legal consultation to see if you have other options; take you printed out "History" and watch the Lawyers eyes light up while he reads them... Then ask him if you should seek further legal help or go to Small Claims Court yourself.

☻ While you are doing this, tell yourself you are getting paid $50 per hour, that will make you smile and in reality, you will probably be saving more than that!

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nan shartel Aug. 7, 2010 @ 7:55 a.m.

good one Grantie....sometime just just gotta....hahahahahahahahahaha

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Founder Aug. 7, 2010 @ 9:24 a.m.

Reply to #8 I've found that if I have to call Cox, I can usually get some amount of Billing credit if I ask for the Billing Dept. after I get my issue fixed... Good Luck

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nan shartel Aug. 7, 2010 @ 11:22 a.m.

i have no difficulty with COX either Founder...and do contact them by phone from time to time

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Founder Aug. 7, 2010 @ 3:01 p.m.

Reply#10

I suggested that they sell Tee shirts and or bumpers stickers:

I ♥ Cox

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