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Tom Turman, The Westgate Hotel
1055 Second Avenue, Downtown

Just ask Mrs. B., 90-something and a 12-year resident at the Westgate: Tom is the best concierge she knows. And she's a regular at swank hotel addresses in New York, Paris, London, and Vancouver. Turman sits behind his 1889 Henri Dasson rosewood Victorian Revival desk and fights for his guests' needs and rights every day in the intimidating modern hotel world. While on his recent five-day vacation, he called Mrs. B. daily -- just to make sure she was getting what she needed. He knows which restaurants are hot, all of the local geography, and how to deal with crises. A recent challenge: finding 27 horseshoe nails within two hours for a presenter to give as mementos.

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