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Carlsbad mall security banishes steampunk group
All we wanted to do was ride the carousel and this is what happenend. I can somewhat understand their hesitance as there seems to have been issues with other groups in the past, but I am very disappointed that the mall management treated our group with disrespect and has responded this way with no hint of extending an apology. There was no misunderstanding, the mall security was adamit that we were to leave period. Calling the police added insult to injury. The event was handled and is still being handled very poorly. I've never been to this mall and have no intentions of going back. Westfield has been taking over malls for sometime now and is a huge corporate giant that doesn't really take customer care seriously. I think I'm still in shock this event actually happened. I've never had a negative reaction in public to being dressed steampunk. We often go on group outings to an array of venues and have never had a negative reaction or been asked to leave an establishment. We usually get asked to return! I agree that the mall should host a steampunk event and invite us to attend to make amends but I don't get the vibe they will support this suggestion. Maybe enough negative publicity will get their attention, as it would be wonderful to resolve this in a polite and professional manner.— February 12, 2014 8:30 a.m.