At approximately 6:05 p.m. on Thursday, May 7, three San Diego police officers boarded the 15 bus at Interstate 15 on El Cajon Boulevard. Two officers boarded through the rear and motioned to two passengers. A man and woman stepped off the bus and one of the officers questioned them outside.

The other officer re-entered the bus and searched behind the seats and on the floor at the back of bus. It did not seem as though he found what he was looking for, as he disembarked empty-handed.

The third police officer went through the front door and stopped to question an apparently blind man seated in the disabled section with a service dog at his feet. The officer asked him several times to step off the bus but received no response. Finally, the police officer asked the driver, "Do you know if he can hear?”

At that point, the officer indicated to everyone that someone at the last stop was accusing one of the passengers of taking something from them before boarding the bus.

Eventually, the man with the service dog acknowledged the policeman. The officer asked the man to step off the bus with him to answer some questions. The two left the bus and, as the driver prepared to pull away from the curb, the officer could be heard asking the man if the wallet in his backpack belonged to him.