Past Event
Tuesday, October 18, 2016, 9 a.m. to noon
Communication Skills in the Workplace
8799 Balboa Avenue, San Diego, 92123
Cost: $120 - $170
Better understand and apply the principles of non-defensive communication in the workplace. Topics include: the causes and impact of defensiveness, the "defensiveness chain," appropriate messages, the power of words, the types of listening (including empathetic listening), and creating a listening inventory. Facilitated and taught by Lois Hall.