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San Diegan Suzanne Werden has initiated a class action suit against McLean, VA-based Jobfox.com, according to a Courthouse News Service report this morning.

According to the filed complaint, Jobfox is marketed as a free job search tool, but “the primary purpose of the website is to induce users to purchase the résumé writing service,” a premium service that charges job seekers $350 to $500 for review and revision of their résumés. Those who sign up for the service also receive two months’ free “Break Through Service,” and then become paid subscribers to the service, though they’re not provided a contract detailing terms of the service.

Arguments against Jobfox include failure to disclose that those seeking to sign up at the website are not required to upload a résumé copy. Further, according to language on the site, the résumés are reviewed by a “Jobfox résumé expert” who “provides an 'honest, straightforward assessment' of the user's current résumé.” Users of the site, however, instead receive a generic critique of their résumé intended to induce them to pay for the premium résumé enhancement service.

The class claims each review “is nearly identical in form and contains numerous matching paragraphs, phrases and boilerplate criticisms,” charging Jobfox “attempts to pull a small number of words and phrases from users' résumés and place them within the critique at predetermined locations.”

Plaintiff Werden, who says she paid $399 for the service, says Jobfox refused to respond to her complaints, including that the suggested changes were not of a quality the website had promised, “many of which made her résumé appear more generic than the original.”

The “Break Through Service,” the complaint claims, is also of considerably lower quality than advertised. It’s alleged that Jobfox “systematically advertises expired and/or filled job listings to subscribers of Jobfox's premium monthly service, posts job listings without the consent of employers, and fails to provide adequate written contracts to such subscribers, conduct that expressly violates California statutes governing job listing services such as defendant.”

In a public post to an online general complaint website in April, Werden asserts that Jobfox is owned by the same entity as CareerBuilder, another site targeted at job-seekers, and claims to have provided résumé services to over 100,000 customers. “I am a second year law student and this is not going away Jobfox until you do the job you stated or refund all the individuals you have ripped off,” writes Werden.

Both statutory and punitive damages will be sought when the case is heard in California Southern District Court.

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Comments

evy1281 March 16, 2012 @ 7:42 a.m.

Hello, I have to say that I am disgusted with jobfox. I'm one of those victims that paid for the services and did not receive everything that was offered to me. On top of that my critique was the same as others. I tried to contact someone and it was difficult to find a number or e-mail. I finally get an e-mail from my resume writer and it doesn't work..I called the number and no answer. Although the resume I received was good is still not good enough. I was guaranteed I would recieve a call or two from employers and still nothing. Jobs that are recommended to me by them to apply are not the ones I'm interested in. I had my University look at it and they recommended many changes. The thank you letter promised to me by Ian Richards, I never received. Is just one thing after another. My next step is to cancel the charges in my credit card. Please advice as to what I should do? I wish I had known about this prior to purchasing from this company.
EV.

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