It's so sad that all Jessica can do is complain about everything and everyone at Nordstrom. Not one positive thing to say. Nordstrom is one of the best run retail stores. I know as I worked there for nine years and at other retailers over the years. None hold a candle to Nordstrom's quality of service and their care for their employees.
Maybe Jessica needs to look at herself. You tend to get what you put out there. It's sad when your mother has to wake you up for work and when you can't wrap a simple package for a customer.
This story would've been fascinating...if it wasn't stolen from Freeman Hall's "Retail Hell." Nice try, Jessica. You should take some writing classes...it might help you to not look so pathetic in your next groundbreaking exposé.
Welcome to the world of retail.
Sales + Retail + Corporate Environment = Not For Everyone. I agree with vjchan's statement that "You tend to get what you put out there."
At the end of the day it's a job and no job is perfect. I'm sure Jessica was a great employee and did her best while she worked at Nordstrom however, it's obvious sales isn't her strongpoint and she's probably better off doing something she's passionate about which appears to be writing (you can't deny that she's good at it).
Nordstrom is absolutely at the pinnacle in the retail industry. Other retail companies can only dream of having the brand and prestige that Nordstrom has — even if they would never admit it. At the very least they want to have the same level of customer service that Nordstrom offers its customers. No one can argue that. I challenge you to find another retail company that has employees (especially sales people) that have been with them for 20+ years. Walk into any Nordstrom and I can guarantee you'll find at least a handful. That says a lot about the company.
Jessica, regardless of what you say about Nordstrom the real issue here was your inability to succeed in a retail sales environment. It's irresponsible for you to blame the company on your own shortcomings since it erodes your own credibility. And you better hope your next employer doesn't see this article because if I was interviewing you, I would look the other way.
One last thought: something tells me that even if they had a more stringent return policy you still would have never made it.
The only rule in the Nordstrom handbook is NOT "Use your best judgment."
The only rule is to "Use GOOD judgment", because sometimes, your best judgment is not good judgment.
How sad. As a former Nordstrom employee I find this story a joke. As in any retail job you make your own business. Obviously you were and are not a great salesperson. Maybe Walmart will hire you as a greeter.
Wow this article is incredibly lame!!!!! I worked for Nordstrom for 22 years. I started as a giftwrapper when I was 16 as a matter of fact and I could wrap a present at that age, it's a ribbon and a box for gods sake at least when I wrapped it was actually paper and bows. After being a giftwrapper I moved on to sales in Accessories and kept moving up in the company. I can't believe what whiner this girl is. How about taking some accountability for yourself. I guess I was tougher than her in my teens than she is at her age. Every work place has it's ups and downs and you have to make the best of it. But Nordstrom is no where near as bad as she makes it out to be. There will always be bad managers and great leaders that you work for. There are so many lies in this girls story. All I can say is Thank God that Nordstrom doesn't have to put up with this employees crappy attitude and now someone else will have to put with her crappy attitude. Goodluck to who ever hires this girl in the future and remember don't make her work too hard or she might just write a ground breaking expose about your company!
Barbara Zaragoza 8:04 p.m., Dec. 19
Liz Swain 2:31 p.m., Dec. 19
Jerome Stocks 1:30 p.m., Dec. 19
Matt Potter 1 p.m., Dec. 19
Dave Rice 12:30 p.m., Dec. 19
Ian Pike noon, Dec. 19
Don Bauder 11:30 a.m., Dec. 19
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