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Seeking greater efficiency, the County’s Health & Human Services Agency “reengineered”
its systems away from case work and toward task work.

Posted June 7, 2011

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Report Criticizes Reengineering at Health and Human Services

The worst thing about the job, Blanca tells me, is the chaos. “It’s not being able to control the influx of clients. It’s happening so fast that before I’m finished with one application I have ...

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