Liz Swain 4:24 p.m., May 24
Seeking greater efficiency, the County’s Health & Human Services Agency “reengineered”
its systems away from case work and toward task work.
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The worst thing about the job, Blanca tells me, is the chaos. “It’s not being able to control the influx of clients. It’s happening so fast that before I’m finished with one application I have ...