San Diego–based Cubic Corp's Transportation Systems, which specializes in fare-collection systems, installed the "Ventra" payment system in Chicago during 2013. But there were slipups and hiccups from the outset.
The Chicago Transit Authority calculates that between October and December 19, it had to provide 909,000 free bus rides and about 21,000 gratis rail rides because of Cubic equipment malfunctions, according to the Chicago Business Journal. The Chicago Transit System wants to be reimbursed $1.2 million.
But the Chicago transit system does concede that things have improved greatly in recent days.