"When the Deftones' White Pony album came out, they played a big show at the Coors Amphitheatre. When the tour manager came in to check them in [to the hotel], they waited outside on the tour bus. The tour manager came to our department, and I proceeded to tell him that rooms were not ready. The tour manager told me that he wasn't going to be the one to go back to the bus and announce this information to the band.
"He was a cool guy in a good mood, so he asked me to come along with him. He took me on the bus, and I announced, 'Gentlemen, I'm sorry to say that the rooms are not ready yet,' and they all booed. Then they went back to the 'puff, puff, pass,' because the bus reeked.... For the next two days, I watched those dreadlocked guys walk around the hotel with their chicks. That's what it's like, dreadlocked guys hanging out at a resort."