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So far the comments have been far more entertaining than the article. The story is too long and sounds more like a woe is me excerpt from her diary. Clearly there's a pattern with Jessica's work ethics. Jessica you saught a job in retail during the holiday season, did you really think it was going to be different? I have worked for Nordstrom for over 16 years, I have held various positions throughout the company and I guess you can say "I drank the kool-aid". Judging by Jessica's numbers, she worked one holiday season and is now somehow qualified to write an article about a company that is well over 100 years old. When I started with Nordstrom at 20 I knew nothing, I assumed I would be a top seller and everyone would like me. It wasn't long before I realized that it wasn't about being liked, it was about being respected. Nordstrom has taught me humility, respect and compassion. They have shown me that perseverance is vital and you can always leave things better than you found them. Stereotyping return customers shows your lack of commitment. Having your mom wake you for work shows your lack of effort. Without commitment and effort it's near impossible to persevere.— March 18, 2013 7:45 p.m.